Today’s fast paced world of technology is pushing the boundaries of traditional information systems in almost every industry, including the transportation sector. Transit companies today rely on passenger information systems that provide real-time information on the status and service of their fleet. A fully deployed passenger information system is a practical addition to any mass transit operation because it provides a wealth of data that benefits not only the traveling passengers, but also the transit agency’s planners, managers, supervisors, and operators. The information that these systems offer is extremely useful in creating a safer, more efficient, streamlined transit operation that benefits everyone.
A robust passenger information system can provide a valuable archive of data on passenger count, vehicle locations, and other such information, which can help agencies to evaluate different functions and operational elements, including customer complaints and pain points, which can be instrumental during operations planning. Automated information systems are so much more than a passenger counter tool that gauges the number of passengers that use transit facilities. These systems offer many other advantages and uses such as:
- Significant budget savings thanks to enhanced service and operational efficiency, resulting in the proper utilization of resources. Passenger information systems allow agencies to analyze data, all the way down to the individual passenger level, allowing them to determine which route segments and stops are being underutilized or underserved. This enables them to reorganize route systems and maximize the use of each vehicle, route, etc.
- Another major benefit of automated passenger counter systems include enhancing overall transit planning efficiency, taking into account more accurate traffic patterns, time tables, routes, and other critical details that impact transit quality.
- With automated passenger information systems, agencies and transit companies are also better able to address the most pressing passenger complaints. These systems allow companies to discern between valid concerns and complaints that are simply the result of passenger error. As a result, transportation companies are able to sort through invalid complaints and focus on real problems, bringing forth greater reliability in the transport system.
- Automated information systems also offer the benefit of fast, real-time response to accidents and incidents, which can often mean the difference between life and death. They help transit agencies respond more quickly and efficiently to all kinds of threats, be it an emergency incident, an assault, a hijacking, and other such dangers.
Transign has been a constant innovator in the transit industry, providing clients with the highest quality products, cutting edge technologies, and signage/information systems for 60 years.